historic tours of america logo
HISTORIC TOURS OF AMERICA
The Nation's Storyteller
Home | FAQs | Buy Tickets | Contact Us
855-629-8777
RSS Feed
shadow
 
     
  Customer Service Center - Refunds
red line
 
  > Back to Customer Service  
     
 

At Historic Tours of America®, we work very hard to insure that our guests receive the best tour and treatment in the industry. We believe strongly in our products and stand behind our 100% money back guarantee*. If you were dissatisfied with your tour, we apologize for any unpleasantness or inconvenience that you may have experienced and will be happy to refund your money*. Your assistance in pointing out our failures gives us the opportunity to improve our products... and hopefully convince you to give us another chance.

It's important to note that all Historic Tours of America® tickets are good for 6 months from the date of purchase. If you purchased tickets and were simply unable to use them, you can keep your tickets and use them on a future visit, or give them as gifts (and you'll also avoid any price increases).

Refunds for tickets purchased at a ticket booth can be submitted two ways:

1. Email us for ticket refunds

2. United States mail to:
Historic Tours of America
Attn: Guest Relations
108 Sea Grove Main St.,
St. Augustine, FL 32080

All refund requests must include:
1. Refund request form - Download ticket refund form
2. The used and unused portion of your ticket OR a copy of your receipt
3. If you are submitting via email, a pdf of used and unused portion of your ticket OR your receipt.

Refunds are issued as a check form in United States Dollars. Processing time is 4-6 weeks from date received by Guest Relations.

Refunds for tickets purchased through our Website: Please visit us at Trusted Tours eticket refunds. E-tickets are sold exclusively through Trusted Tours & Attractions.

Email us regarding Historic Tours of America "booth purchased" ticket questions.

Email us regarding Historic Tours of America eTicket questions.

*Reservation Based Tours/Attractions.
Reservation based tours or attractions are subject to "limited seating" and "times certain" policies and therefore do not fall under the Trusted Tours and Attractions Guarantee program. However, in the event that you are dissatisfied with your purchase of a reservation based tour or attractions we will make every effort to work with you and the product supplier to determine if a fair solution can be met.

*Special exemptions apply to the following reservation based attractions: Yankee Freedom III, Boston Tea Party Ships & Museum and Ghosts & Gravestones charters.

If you need to cancel or change your tour reservation, you are required to do so 24 hours in advance. No cancellations or refunds will be made 24 hours prior to tour departure. This applies to the following:

Boston: Ghosts & Gravestones and Chocolate Tour; Key West: Holiday Tour and Ghosts & Gravestones; San Diego: Holiday Tour, SEALS Tour, and Ghosts & Gravestones; Savannah: Ghosts & Gravestones and Paula Deen Tour; St. Augustine: Ghosts & Gravestones and Holiday Tour; Washington DC: Monuments by Moonlight, Sunset Tour and DC Ducks.

 
     
top of paper
 
top red edge
Buy Online & Save
bottom red edge

Save up to 20% on selected Tours and Packages! We have a 100% satisfaction guarantee* with our print and purchase eTickets.thick line

100% money back seal
 
top red edge
NEW MUSEUM OPEN
bottom red edge
 
kids throwing tea
 
Buy your Boston Tea Party Ships & Museum tickets online and reserve your spot today! Museum now open.
thick line
 
top red edge
E-Newsletter Signup
bottom red edge
 
E-newsletter header
 

To sign up for the Historic Tours free Enewsletter where you'll receive the latest news and the opportunity to win prizes, go to:
Historic Tours Enewsletter.
thick line

 
top red edge
Locals Ride Free
bottom red edge

Residents can take advantage of our attractions and tours for FREE when accompanied by an adult paid guest with our Hometown Pass.thick line

passport
 
top red edge
Social Media
bottom red edge
 
social media icons
Connect with Historic Tours for exclusive promotions, videos & more. Go to: Historic Tours Social Media
thick line
 
top red edge
Groups & Charters
bottom red edge
 
wedding party standing outside trolley
 
We offer discounted rates for charters,
group ticket sales and special events.
Go to:
Groups and Charters
thick line
 
top red edge
FAQs
bottom red edge
 
For answers to our most frequently asked questions, go to:
Questions
thick line
bottom of paper
bottom gradient


Home | History | Company Overview | Owners | Board | Guest Comments | Land Tours | Water Tours | Attractions
Festival Marketplaces & Shopping | Cruise Guest Tours | School & Specialty Trips | Welcome Centers | Restaurants | Current Projects | Real Estate
Boston Attractions | Key West Attractions | Nashville Attractions | San Diego Attractions | Savannah Attractions | St. Augustine Attractions | Washington DC Attractions

Environment | Charitable Contributions | Restorations | Special Events | Safety Programs | Media Center | Newsletters | Videos | Careers Overview
How to Apply | FAQs | Contact Form | Customer Service | Hometown Pass | Purchase Tickets | News and Awards | Nation's Storyteller
eNewsletter | Groups and Charters | Terms of Use | Privacy Policy
| Photo Gallery | Washington DC Field Trip | Login


Historic Tours of America ® 201 Front Street, Key West, Florida 33040 • Phone: 855-629-8777 • Copyright © Historic Tours of America ®
Old Town Trolley Tours, Transportainment and Boston Tea Party Ships & Museum are registered trademarks of Historic Tours of America® .
Ghosts & Gravestones, Frightseeing and Boston's Original Chocolate Tour are registered service marks of Historic Tours of America®